If this is not done, you will be responsible for return freight charges back to us or the manufacturer. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. Large Item Return Policy (defective, damaged, etc.)ĭue to the expense of shipping heavy items, large items are subject to additional terms.īe sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. Restocking fees of up to 25% will be deducted from any refund/credit on items that are not damaged or defective. Freight fees on large item range between $50.00 and $500.00. Non-Defective Large Items (Changed mind, misordered)įor returns of non-defective large item(s), you are responsible for paying return freight. Upon request, GenPartSupply can provide a flat-rate UPS return shipping label for non-defective merchandise for $10 (deducted from refund). You are responsible for all return shipping costs on non-defective items, as well as a restocking fee of up to 25%. Non-Defective Items (Changed mind, misordered) Please be sure to contact us prior to returning something in order to make the process as seamless as possible. Before the request is submitted, you will be prompted to provide additional info about the reason for your return request. Find the order that contains the product(s) you wish to return and click the link to “return items”. To initiate the return process, please click here to access the “my account” page (you will need to log in to your account if you haven’t already). Please contact us prior to returning the item to obtain a Return Authorization. We offer a 30 day return period where any item can be returned to us for any reason*.
’s return policy is designed to be as fair and hassle-free as possible.
0 kommentar(er)
